Privacy Policy.

Your trust matters to us. Sentinel Legal operates under strict data handling protocols aligned with Singapore privacy standards. This document outlines what information we gather, why we need it, and the protections in place when you engage our fraud recovery services.

1. Data We Gather

1.1 Details You Share With Us

We receive information when you:

• Submit an inquiry through our online forms
• Reach out by phone, email, or encrypted channels
• Provide supporting materials — bank statements, screenshots, or written exchanges related to your matter
• Sign a formal engagement letter with our team

Typical details include your full name, preferred contact method, region, and circumstances surrounding your case.

1.2 Technical Data Captured Automatically

Our servers log standard connection details when you browse:

• Your IP address and general location
• Device type, browser version, and operating system
• Which pages you visit and how long you stay
• The website or search engine that referred you

1.3 Cookies and Tracking Technologies

Our website uses cookies to maintain functionality and improve user experience. For comprehensive details about the types of cookies we deploy and how to manage your preferences, please refer to our Cookie Policy.

2. Why We Use Your Data

Personal information supports our work in these ways:

• Initial response: Answering questions and evaluating whether we can assist
• Case building: Structuring evidence, mapping fund flows, and drafting recovery submissions
• Ongoing communication: Sharing status updates, requesting documents, and meeting engagement commitments
• Platform security: Identifying threats, preventing misuse, and ensuring system reliability
• Site enhancements: Understanding visitor behaviour to improve navigation and content

3. Legal Basis for Processing

We handle personal information in accordance with the Personal Data Protection Act 2012 (PDPA) and applicable data protection legislation. Depending on circumstances, processing may be based on:

• Your explicit consent
• Necessity to respond to your inquiry or perform requested services
• Compliance with legal or regulatory requirements
• Legitimate business interests that do not override your privacy rights

4. Information Sharing

Sentinel Legal does not sell, rent, or trade your personal information. We may share information in limited circumstances:

• Service providers: Trusted partners who assist with hosting, email delivery, IT security, or document management under confidentiality obligations
• Professional collaborators: Legal counsel or recovery specialists in other jurisdictions when cross-border coordination is necessary
• Legal compliance: When required to respond to lawful requests, court orders, or regulatory inquiries
• Protection of rights: To investigate potential violations, enforce our terms, or protect the safety of users and the public

5. Data Security

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. These safeguards include access controls, encryption during transmission, and regular security assessments. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute protection.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by applicable legal, regulatory, or professional obligations. When retention is no longer justified, information is securely deleted or anonymized.

7. Your Privacy Rights

Under Singapore privacy law, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Withdraw consent for optional processing activities
• Request deletion of your information (subject to legal retention requirements)
• Opt out of marketing communications

To exercise these rights, please contact us using the information provided below. We will respond to requests within the timeframes prescribed by applicable legislation.

8. International Data Transfers

If your matter involves cross-border elements, information may be processed outside Singapore — for example, when coordinating with financial institutions, platforms, or legal professionals in other jurisdictions. In such cases, we apply appropriate safeguards and limit disclosure to what is strictly necessary.

9. Children's Privacy

Our website and services are designed for adults and are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information promptly.

10. Third-Party Websites

Our website may contain links to external sites operated by third parties. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies before providing any personal information.

11. Policy Updates

We may revise this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. Material changes will be indicated by updating the effective date at the top of this page. We encourage you to review this policy regularly.

This Privacy Policy is governed by the Personal Data Protection Act 2012 (PDPA) and applicable data protection legislation in Singapore.